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YES! We ship internationally. We are based in Thailand and our customers are from all over the world e.g. USA, UK, Europe, Australia, and Japan, with over 12,000 orders sent to date!
How much will it cost to ship?
Shipping Fees
INTERNATIONAL SHIPPING
|
Shipping Method |
Cost |
|---|---|
|
Standard (Local Post) |
FREE |
|
EMS |
$44 |
How long does it take to prepare my order?
|
Shipping Method |
Order Processing Time |
|---|---|
|
Standard |
1 - 2 business days |
|
EMS |
1 - 2 business days |
For International Delivery
|
Shipping Method |
Dispatch Time |
Delivery Time (Asia) |
Delivery Time (USA, UK, Europe & Rest of the World) |
|---|---|---|---|
|
Standard |
Once dispatched |
5 - 14 days |
10 - 15 days |
|
Express |
Once dispatched |
2 - 3 business days |
5 - 10 business days |
We welcome returns, exchanges, and cancellations with ease and convenience. Please note, however, that shipping costs for these transactions are the responsibility of the buyer.
|
Returns/Exchange/Cancellation Policy |
|---|
|
Contact us within: 14 days of delivery |
|
Ship items back within: 30 days of delivery |
|
Request a cancellation within: 2 hours of purchase |
Damaged goods
We are fully committed to make our customers happy and satisfied, and we want you to truly enjoy your purchase.
If a product arrives broken or damaged, we are happy to send a replacement. Please contact us at thaihomeshopmail@gmail.com within 48 hours of order delivery with a photograph as proof of the damage/defect.
Goods that return to Thailand due to failed delivery attempts (wrong address, nobody home to sign for a package, package refused, unclaimed, etc.) are liable for re-sending costs incurred, in the case of a refund we can only do so upon receiving the item, minus the shipping fees. (typically 25 euros/30 dollars).
PLEASE NOTE THAT YOUR ITEMS WILL BE KEPT AT THE LOCAL SORTING OFFICE FOR A PERIOD OF TIME PRIOR TO SENDING THEM BACK TO US. YOU CAN CONTACT THEM DIRECTLY TO PICK UP YOUR ITEM.
Due to each country's customs regulations, there might be customs charges occur upon arrival when the order value exceeds the local customs limit. This is always different from country to country. You can always check the info with your local customs.
|
Country |
Customs Limit |
Customs Charges |
|---|---|---|
|
USA |
$800 |
N/A |
|
Australia |
AUD1000 |
N/A |
|
UK |
£135 |
2.5% |
|
EU |
150 euros |
N/A |
USA
Packages whose declared value is under $800 will generally be cleared without any additional paperwork prepared by Customs and Border Protection (“CBP”).
Australia
For goods with a value of AUD1000 or less, there are no duties, taxes or charges to pay at the border.
See more details here
UK
Customs
Anything under £135 - No charge
Gifts worth £135 - £630 2.5%, but rates are lower for some goods
VAT
Goods worth more than £15
See more details here
EU
Customs Duty is not due for goods, provided directly to the buyer when their value does not exceed 150 euros.
For import VAT, the applicable rate is that of the country where the goods are being delivered. Generally speaking VAT is not due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from 10 euros to 22 euros, depending on the EU country.
See more details here
If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges nor can we provide a refund or exchange if you decide to forgo said charges. However, the customs charges doesn't happen very often in our experience.
Our system notifies us when a potentially fraudulent purchase has been made. If the purchase is considered to be potentially fraudulent, the buyer will be contacted immediately and may be required to confirm identity. We are not able to ship until confirming the purchase with the customer. We apologize in advance for any inconvenience this may cause however this policy is in place to protect you.
